Not your first rodeo? we offer a 10% discount to all return guests on the ranch.

Not your first rodeo? we offer a 10% discount to all return guests on the ranch.

Not your first rodeo? we offer a 10% discount to all return guests on the ranch.

Not your first rodeo? we offer a 10% discount to all return guests on the ranch.

Not your first rodeo? we offer a 10% discount to all return guests on the ranch.

Not your first rodeo? we offer a 10% discount to all return guests on the ranch.

Welcome to the Hotel of Good Times

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Privacy Policy

{ 1 }Information We Collect

We may collect personal information, including:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Booking and reservation details
  • Payment information
  • Event and wedding details
  • Dietary requirements or accessibility information you choose to provide
  • Marketing preferences
  • Communications with our team

We also collect website usage information through cookies and analytics technologies.

 

{ 2 } How We Collect Your Information

We collect personal information when you:

  • Make a reservation
  • Submit an enquiry
  • Purchase a gift voucher
  • Book an event or experience
  • Subscribe to our mailing list
  • Contact us by phone, email or social media

 

{ 3 } How We Use Your Information

We use your information to:

  • Process accommodation, event and experience bookings
  • Communicate with you before, during and after your stay
  • Process payments
  • Deliver guest services and experiences
  • Send booking confirmations and important updates
  • Improve our website and guest experience
  • Send marketing communications where you have opted in

 

{ 4 } Sharing Your Information

We only share your personal information where necessary to deliver your booking or where required by law.

This may include:

  • Our booking and property management systems
  • Payment processing providers
  • Third-party experience providers, including horse riding, wellness practitioners, massage therapists, Pilates instructors and other activity providers where you have booked those services
  • Professional advisers
  • Government authorities where legally required

We do not sell, rent or trade your personal information to third parties.

 

{ 5 } Marketing Communications

If you choose to receive updates from Sun Ranch, we may occasionally send you information about accommodation offers, events, experiences and other news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

 

{ 6 } Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. These technologies may include Google Analytics, Meta Pixel and other website performance and advertising tools. You can disable cookies through your browser settings at any time.

 

{ 7 } Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. While we use secure systems and reputable third-party providers, no method of electronic transmission or storage is completely secure.

 

{ 8 } Accessing Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us using the details below

 

{ 9 } Photography & Videography

From time to time, professional photography and videography may take place at Sun Ranch for editorial, marketing and promotional purposes.

Reasonable care will be taken to avoid capturing identifiable guests without their consent. However, guests attending communal spaces, public events or shared experiences may appear incidentally in photography or video content.

If you do not wish to appear in any imagery, please let a member of our team know and we will make every reasonable effort to accommodate your request.

 

{ 9 } Third-Party Experiences

Sun Ranch offers a range of experiences operated by independent providers, including but not limited to horse riding, wellness treatments, Pilates, sound healing and massage.

When you book one of these experiences, we may share the personal information reasonably required to facilitate your reservation, such as your name, contact details and booking information.

Each provider is responsible for managing your information in accordance with their own privacy practices.

 

{ 10 } Alcohol & Byo Policy

  • Sun Ranch is a licensed venue—BYO is not permitted anywhere on the property.
  • Wine & beer are available for purchase at The Rambler Longhouse.

 

{ 11 } Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

 

{ 12 } Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please contact:

Sun Ranch
Email: hello@sunranch.com.au